Privacy Policy

1. Introduction

This Privacy Policy governs the collection, processing, storage, and disclosure of personal information provided by users of the kebo88 online betting platform, accessible at https://kebo88.cam. This policy applies to all services offered by kebo88, including sports betting, live casino games, slot machines, and all related features.

We understand that when you trust us with your personal information, you expect us to handle it responsibly. This Privacy Policy outlines our commitment to data protection and explains how we comply with applicable privacy laws and regulations in Indonesia.

Please read this Privacy Policy carefully alongside our Terms and Conditions. If you have any questions or concerns about how we handle your personal information, please contact our data protection team using the contact details provided at the end of this document.

2. Data Controller

For the purposes of applicable data protection laws, kebo88 is the data controller responsible for your personal information. This means we determine how and why your personal data is processed in connection with our services.

As the data controller, we are committed to ensuring that all personal information is processed lawfully, fairly, and transparently. We implement appropriate technical and organizational measures to protect your data against unauthorized or unlawful processing, accidental loss, destruction, or damage.

3. Information We Collect

To provide our services effectively and comply with legal obligations, kebo88 collects various types of information from and about our users. The categories of information we collect include:

3.1 Information You Provide Directly

When you register for a kebo88 account or use our services, you directly provide us with the following information:

• Personal Identification Information: Full legal name as shown on your Indonesian identity card (KTP), date of birth, gender, place of birth, and nationality.
• Contact Information: Email address, mobile phone number, residential address, and postal code.
• Identity Verification Documents: Copies of your Indonesian KTP, selfie photographs holding your identity document, and proof of address documents such as utility bills or bank statements.
• Financial Information: Bank account details for deposits and withdrawals, including bank name, account number, and account holder name; e-wallet account information (OVO, DANA, GoPay); transaction history and payment method preferences.
• Account Credentials: Username, password (stored in encrypted format), and security questions and answers.
• Communication Content: Messages, emails, and live chat conversations you have with our customer support team; feedback, reviews, and survey responses you choose to provide.

3.2 Information Collected Automatically

When you access and use the kebo88 platform, we automatically collect certain technical and usage information:

• Device Information: Device type (desktop, mobile, tablet), operating system and version, browser type and version, screen resolution, and device identifiers.
• Connection Information: IP address, internet service provider, approximate geographic location based on IP address, and time zone settings.
• Usage Data: Pages visited, features accessed, time spent on pages, navigation paths through our website, referring and exit pages, clickstream data, and search queries within our platform.
• Gaming Activity: Bets placed, games played, wager amounts, win/loss records, bonus claims and usage, session duration and frequency, and gaming preferences.
• Technical Data: Log files, error reports, performance data, and other technical diagnostics.

3.3 Information from Third Parties

In limited circumstances, we may receive information about you from third-party sources:

• Payment processors and banks to verify and process financial transactions;
• Identity verification services to confirm your identity and prevent fraud;
• Credit reference agencies to assess financial risk (where permitted by law);
• Public databases and records to verify information you have provided;
• Analytics providers to better understand how users interact with our platform.

4. How We Use Your Information

kebo88 processes your personal information for the following specific purposes:

4.1 Account Management and Service Provision

• Creating and maintaining your user account;
• Processing your deposits, withdrawals, and other financial transactions;
• Providing access to sports betting, casino games, and other gambling services;
• Managing your bonuses, promotions, and loyalty rewards;
• Processing your bets and calculating winnings;
• Maintaining accurate account balances and transaction records.

4.2 Identity Verification and Fraud Prevention

• Verifying your identity and age to ensure compliance with the 21+ requirement;
• Conducting Know Your Customer (KYC) checks as required by anti-money laundering regulations;
• Detecting and preventing fraudulent activity, unauthorized access, and payment fraud;
• Identifying and blocking users who attempt to create duplicate accounts;
• Investigating suspected violations of our Terms and Conditions.

4.3 Customer Support and Communication

• Responding to your inquiries, complaints, and support requests;
• Sending you important service announcements and updates;
• Notifying you of changes to our policies or services;
• Providing personalized customer service based on your account history;
• Resolving disputes and investigating complaints.

4.4 Legal and Regulatory Compliance

• Complying with Indonesian laws and regulations governing online gambling;
• Fulfilling legal obligations related to anti-money laundering and counter-terrorism financing;
• Cooperating with law enforcement and regulatory authorities when legally required;
• Maintaining records for audit and regulatory reporting purposes;
• Enforcing our Terms and Conditions and protecting our legal rights.

4.5 Service Improvement and Analytics

• Analyzing usage patterns to improve our platform's functionality and user experience;
• Testing new features and services before full deployment;
• Understanding user preferences to enhance our game selection and betting markets;
• Monitoring system performance and identifying technical issues;
• Conducting internal research and statistical analysis.

4.6 Marketing and Promotional Communications

• Sending you information about new games, features, and betting opportunities;
• Notifying you of special promotions, bonuses, and offers;
• Providing personalized recommendations based on your gaming activity;
• Inviting you to participate in surveys and feedback sessions;
• Sending you newsletters and updates about kebo88 (only with your consent).

4.7 Responsible Gaming

• Monitoring gaming behavior to identify potential problem gambling patterns;
• Implementing deposit limits, time-outs, and self-exclusion measures you request;
• Providing access to responsible gaming tools and resources;
• Intervening when we detect concerning gambling behavior;
• Maintaining records of self-exclusion requests to prevent account reopening.

5. Legal Basis for Processing

Under applicable data protection laws, kebo88 must have a lawful basis for processing your personal information. We rely on the following legal bases:

5.1 Contractual Necessity

Processing your personal information is necessary to perform our contract with you (our Terms and Conditions) and to provide the services you have requested. This includes account creation, transaction processing, identity verification, and service delivery.

5.2 Legal Obligations

We are legally required to process certain personal information to comply with Indonesian laws and regulations, including those related to age verification, anti-money laundering, taxation, and responsible gaming.

5.3 Legitimate Interests

We process some personal information based on our legitimate business interests, such as fraud prevention, security monitoring, service improvement, and internal analytics, provided these interests do not override your fundamental rights and freedoms.

5.4 Consent

For certain processing activities, particularly marketing communications and non-essential cookies, we rely on your explicit consent. You have the right to withdraw your consent at any time without affecting the lawfulness of processing based on consent before its withdrawal.

6. Data Sharing and Disclosure

kebo88 does not sell, rent, or trade your personal information to third parties for their own marketing purposes. However, we may share your information with the following categories of recipients under strict confidentiality obligations:

6.1 Service Providers and Business Partners

• Payment Processors: Banks, e-wallet providers (BCA, BRI, BNI, Mandiri, OVO, DANA, GoPay), and payment gateways to process deposits and withdrawals.
• Identity Verification Services: Third-party KYC providers that verify your identity documents and perform anti-fraud checks.
• Technology Providers: Cloud hosting services, content delivery networks, and IT infrastructure providers that help us operate our platform.
• Game Providers: Software suppliers such as Pragmatic Play, Evolution Gaming, and other providers whose games appear on our platform.
• Customer Support Tools: Live chat software providers and ticketing systems used to manage customer inquiries.
• Analytics Providers: Services that help us understand user behavior and improve our platform performance.

6.2 Legal and Regulatory Authorities

We may disclose your personal information to law enforcement agencies, regulatory bodies, courts, and government authorities when required by law or when we believe in good faith that such disclosure is necessary to:

• Comply with legal obligations, court orders, or subpoenas;
• Enforce our Terms and Conditions and other agreements;
• Protect the rights, property, or safety of kebo88, our users, or the public;
• Prevent or investigate fraud, security breaches, or illegal activity;
• Respond to claims that content violates the rights of third parties.

6.3 Business Transfers

In the event that kebo88 undergoes a merger, acquisition, reorganization, bankruptcy, or sale of assets, your personal information may be transferred to the successor entity as part of the transaction. You will be notified of any such change via email or prominent notice on our website.

7. Data Security Measures

kebo88 implements robust technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security practices include:

7.1 Technical Security

• Encryption: All data transmitted between your device and our servers is protected by 256-bit SSL/TLS encryption. Sensitive data stored in our databases is encrypted at rest.
• Access Controls: Strict access controls ensure that only authorized personnel with a legitimate need can access personal information. All access is logged and monitored.
• Firewalls and Intrusion Detection: Multi-layered firewall protection and intrusion detection systems monitor and block suspicious activity.
• Secure Passwords: User passwords are hashed using industry-standard cryptographic algorithms and are never stored in plain text.
• Regular Security Audits: We conduct regular security assessments, vulnerability scans, and penetration testing to identify and address potential weaknesses.

7.2 Organizational Security

• Employee training on data protection and security best practices;
• Confidentiality agreements binding all employees and contractors;
• Background checks for personnel with access to sensitive data;
• Incident response procedures to quickly address any security breaches;
• Regular backup procedures to prevent data loss.

While we implement industry-leading security measures, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we continuously work to enhance our protections and respond promptly to any security incidents.

8. Data Retention

kebo88 retains your personal information only for as long as necessary to fulfill the purposes for which it was collected and to comply with legal, regulatory, accounting, and reporting requirements.

8.1 Active Accounts

While your kebo88 account remains active, we retain all personal information associated with it to provide ongoing services, maintain transaction records, and comply with our legal obligations.

8.2 Closed Accounts

After you close your account, we retain certain personal information for a period required by Indonesian law and our legitimate business interests, typically:

• Financial and Transaction Records: Retained for 7 years to comply with tax, accounting, and anti-money laundering regulations.
• Identity Verification Records: Retained for 5 years after account closure as required by KYC regulations.
• Communications and Support Records: Retained for 3 years to resolve any disputes or complaints that may arise.
• Self-Exclusion Records: Retained permanently to honor your self-exclusion request and prevent account reopening.

8.3 Data Deletion

Once the retention period expires and we no longer have a legal obligation or legitimate reason to retain your information, we will securely delete or anonymize it so that it can no longer be associated with you.

9. Your Privacy Rights

Under applicable data protection laws, you have the following rights regarding your personal information:

9.1 Right of Access

You have the right to request a copy of the personal information we hold about you. We will provide this information in a structured, commonly used, and machine-readable format within 30 days of your request.

9.2 Right to Rectification

If you believe any information we hold about you is inaccurate or incomplete, you have the right to request that we correct or complete it. You can update most information directly through your account settings.

9.3 Right to Erasure

You may request that we delete your personal information in certain circumstances, such as when it is no longer necessary for the purposes for which it was collected or when you withdraw your consent. This right is subject to legal retention requirements.

9.4 Right to Restrict Processing

You have the right to request that we limit how we use your personal information in certain situations, such as when you contest the accuracy of the data or when you have objected to processing.

9.5 Right to Data Portability

You have the right to receive your personal information in a portable format and to transmit it to another service provider, where technically feasible.

9.6 Right to Object

You may object to processing of your personal information when we rely on legitimate interests as the legal basis, including objecting to marketing communications at any time.

9.7 Right to Withdraw Consent

Where we process your data based on consent, you have the right to withdraw that consent at any time without penalty.

9.8 Exercising Your Rights

To exercise any of these rights, please contact our data protection team using the contact details provided in Section 14. We will respond to your request within 30 days and may require verification of your identity before processing your request.

10. Cookies and Tracking Technologies

kebo88 uses cookies and similar tracking technologies to enhance your browsing experience, analyze usage patterns, and deliver personalized content. Cookies are small text files stored on your device that help us recognize you and remember your preferences.

10.1 Types of Cookies We Use

• Essential Cookies: Required for the website to function properly, including session management, security, and load balancing.
• Performance Cookies: Collect anonymous information about how visitors use our site to help us improve its functionality.
• Functionality Cookies: Remember your preferences and settings to provide a more personalized experience.
• Analytics Cookies: Help us understand user behavior and measure website performance.

10.2 Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to refuse or delete cookies. However, disabling certain cookies may impact your ability to use some features of the kebo88 platform. Essential cookies cannot be disabled as they are necessary for the website to function.

11. International Data Transfers

Your personal information is primarily stored and processed in Indonesia. However, some of our service providers and technology partners may be located outside Indonesia, which may result in international data transfers.

When we transfer personal information internationally, we ensure that appropriate safeguards are in place to protect your data, including standard contractual clauses, adequacy decisions, and other legally recognized transfer mechanisms. We only work with service providers who commit to maintaining data protection standards consistent with this Privacy Policy.

12. Children's Privacy

kebo88 services are strictly intended for individuals who are at least 21 years of age. We do not knowingly collect personal information from anyone under 21 years old. If we become aware that we have inadvertently collected information from a person under 21, we will immediately delete that information and close the associated account.

If you believe that we have collected information from someone under 21, please contact us immediately at the contact details provided in Section 14.

13. Changes to This Privacy Policy

kebo88 may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website with a revised "Last Updated" date.

For significant changes that materially affect your rights, we will provide additional notice through email or prominent notification on our platform. Your continued use of kebo88 services after any changes indicates your acceptance of the updated Privacy Policy.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal information.

14. Contact Us About Privacy

If you have any questions, concerns, or complaints about this Privacy Policy or our data protection practices, or if you wish to exercise any of your privacy rights, please contact our data protection team:

• Email: [email protected] (Subject line: "Privacy Inquiry")
• Live Chat: Available 24/7 through the kebo88 website (request to speak with the data protection team)
• Customer Service: Available 24/7 with Indonesian-speaking agents

We take all privacy inquiries seriously and will respond to your request within 30 days. For complex requests, we may require additional time and will keep you informed of our progress.